Country Inn Pet Resort Policies & Requirements

It is the pet parent’s responsibility to keep all required vaccinations and health testing current and to provide documentation from their veterinarian. Records must include the date each vaccine was administered, not simply the due date. If your pet has a medical reason for being exempt from a required vaccine, Country Inn requires signed documentation from your pet’s veterinarian before check-in.

Required for Dogs:

• Rabies – every 1 or 3 years.
• DHPP / Distemper-Parvo – every 1 or 3 years.
• Canine Influenza Combo H3N8 & H3N2 – yearly.
• Bordetella – every 6 months.
• Negative Fecal Exam – every 6 months.
• Leptospirosis – not mandatory but strongly recommended.

Bordetella must be administered at least five (5) days before arrival. Pets with expired required vaccinations will not be accepted.

Required for Cats:

• Rabies – every 1 or 3 years.
• Negative Fecal Exam – every 6 months.
• FVCRP – required yearly.
• FELV/FIV Test – outdoor cats only.

Country Inn is an active pet-care facility, with pets regularly moving through our reception area. For everyone’s safety:

• All dogs must be on a leash.
• All cats must be in a carrier.
• Retractable leashes and long leads must be kept locked at their shortest setting.
• Please maintain space between your pet and other pets.
• Please do not introduce pets to one another in the lobby.
• If your pet is dog-aggressive, owner-protective or requires special handling, please call us before entering so our team can assist with a controlled arrival.

ALL DOGS MUST BE LEASHED | ALL CATS MUST BE IN A CARRIER | NO EXCEPTIONS.

All pets must be healthy enough to safely participate in the services they are scheduled to receive. Please let us know about any medical conditions, recent illnesses, injuries, physical limitations, allergies, seizures, medications or special-care needs before your pet’s visit.

Because Country Inn is not a 24-hour facility, pets requiring continuous medical attention or overnight medical supervision may not be appropriate for Resort boarding.

All prescription medications must be brought in their original container with the prescription label from your pet’s veterinarian. Please do not pre-package medications. Supplements and over-the-counter medications should remain in their original packaging. Medication administration fees may apply.

We strongly recommend bringing your pet’s regular food from home. Maintaining their normal diet helps keep their routine consistent and may help prevent digestive upset during their stay.

Please bring food pre-measured for each feeding and labeled with your pet’s name.

Our Resort guests are fed twice daily – once in the morning and once in the evening.  If your pet requires additional meals, please provide those instructions to our Resort team. If your dog requires a slow feeder or specialized feeding bowl, please bring it with them.

Resort Food is available upon request for guests who do not bring food from home. A per-feeding charge applies.

Country Inn provides bedding, bowls and blankets for our guests. Clients are welcome to bring limited personal belongings from home, but we recommend leaving anything sentimental or valuable at home. Country Inn is not responsible for lost, misplaced or damaged personal belongings.

Our current policy allows up to two toys per pet. Toys, treats and bones are not left in suites during nap time or overnight for safety.

Boarding is available 365 days a year, including major holidays, although the Resort lobby may be closed to the public on certain holidays. Our internal routine caring for our boarding guests never changes.

A deposit is required to confirm a boarding reservation. The current policy lists:

• Regular reservations: $100 deposit per pet.
• Holidays & Peak Season: $100 deposit per pet.
• Longer reservations may require a deposit equal to 50% of the stay.

The current policy lists the following minimum stays:

• 3-night minimum: Memorial Day, Labor Day, Fourth of July, Thanksgiving, Easter Holiday and Spring Break.
• 5-night minimum: Christmas and New Year.
• $20 holiday fee per pet on designated holiday dates.

We encourage clients to reserve boarding early, especially during holidays and peak travel periods. If you need to cancel or change your reservation date, please see our cancellation policy below.

• Regular Boarding Reservations: At least 72 hours (3 days) notice is required.
• Holiday Reservations: At least 14 days (2 weeks) notice is required.

If a reservation is not canceled within the applicable cancellation period, the deposit is non-refundable.

Boarding check-ins and check-outs are available during designated Resort hours. Please visit our Hours of Operation page for current check-in and check-out windows. They differ from our Resort Lobby Hours.

There are no boarding check-ins or check-outs during our designated daily nap time (12:00pm-2:00pm). Afternoon check-outs are subject to a late check-out fee. Pets checking out in the afternoon may be moved into another appropriate accommodation so their reserved suite can be prepared for an incoming guest.

All dogs participating in Doggy Daycare must complete a Temperament Test before joining group play.

Dogs are placed into appropri ate playgroups based on factors including size, temperament, energy and play style.

• Dogs over 8 months old must be spayed or neutered to continue participating in Doggy Daycare.
• Females in heat may not participate.
• Passing a temperament evaluation does not guarantee permanent participation in group play.
• If our team determines that Doggy Daycare is not the best environment for a particular dog, we may recommend Private Spa, our one-on-one activity option, instead.

Doggy Daycare and Private Spa Drop-Off may be unavailable during holidays and other peak boarding periods when the Resort is at capacity. Daycare while boarding, and Private Spa while boarding are offered every day.

Doggy Daycare and Private Spa prepaid packages:

• Expire 6 months after purchase.
• Are non-refundable.
• Are non-transferable.
• Cannot be shared between sibling pets.
• Cannot be combined with another discount, coupon or offer.
• Apply to same-day drop-off/pick-up services rather than services added during overnight boarding.

Grooming services are available by appointment. Grooming appointments require a $25 deposit and no-show appointments are subject to a $25 fee. Grooming prices depend on the individual pet and services required. Additional charges may apply when unexpected matting or additional work is necessary.

Our AAHA-accredited Animal Hospital is conveniently located under the same roof as the Pet Resort, providing access to veterinary support during hospital hours if a medical concern arises.

Country Inn Animal Hospital is not a 24-hour emergency hospital.

If your pet requires medical attention, we will make reasonable efforts to contact you and/or your emergency contacts. In a time-sensitive situation, veterinary care may be initiated before contact can be made.

If your pet requires emergency services, specialty or overnight care beyond the capabilities of our Animal Hospital, your pet may be transferred to an appropriate 24-hour emergency hospital. Pet parents are financially responsible for veterinary treatment and transportation associated with their pet’s care.

We strongly recommend each pet to have a check-out bath prior to going home.
Our kennel team members providing standard check-out baths are not professional groomers. Therefore, pets requiring advanced grooming, blow-drying, styling or additional coat care may request to be scheduled with a professional groomer based on availability.

If a pet is picked up earlier than scheduled, their bath may not yet be complete.